FAQ

Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery.

We accept various payment methods, including credit/debit cards, PayPal, and other secure payment gateways. Rest assured, your payment information is always handled securely.

Yes, we offer international shipping to most countries. Shipping costs and delivery times may vary depending on your location.

We offer a 30-day money-back guarantee on all purchases. If you’re not satisfied with your order, simply return it within 30 days for a full refund.

Once an order is placed, it enters processing immediately to ensure prompt delivery. Therefore, changes or cancellations may not always be possible. Please contact us as soon as possible if you need to modify your order.

Yes, we offer gift wrapping services for a small additional fee. Simply select the gift wrapping option at checkout, and we’ll ensure your order is beautifully wrapped and ready to impress.

Yes, we have a physical store located in Switzerland. You can find our store address and operating hours on our website.

We offer several shipping options, including standard and expedited shipping. Delivery times vary depending on your location and the shipping method chosen. You can find estimated delivery times at checkout.

We apologize for any inconvenience. Please contact our customer service team with your order details, and we’ll assist you in resolving the issue as quickly as possible.