Refund and Returns Policy

Refund and Returns Policy

At Fregaba, we want you to shop with confidence and satisfaction. If for any reason you are not completely happy with your purchase, we offer a hassle-free return and refund policy. Please read the following guidelines carefully to ensure a smooth process:

30-Day Money-Back Guarantee: We offer a 30-day money-back guarantee on all purchases. If you are not satisfied with your order, you may return it for a full refund within 30 days of receiving it. Please note that returned items must be in their original condition, unworn, unused, and with all original tags attached.

How to Initiate a Return: To initiate a return, please follow these simple steps:

1. Contact our customer service team at info@fregaba.com within 30 days of receiving your order. Please provide your order number and the reason for the return.
2. Our customer service team will provide you with a return authorization and instructions on how to return the item(s).
3. Pack the item(s) securely in the original packaging (if possible) and include the return authorization inside the package.
4. Ship the package back to us using a trackable shipping method. Please note that the cost of return shipping is the responsibility of the customer.

Refund Process: Once we receive your returned item(s), our team will inspect them to ensure they meet our return policy criteria. If the item(s) are in acceptable condition, we will process a refund to your original payment method within 7-10 business days. Please note that refunds may take additional time to appear in your account depending on your bank or credit card provider.

Exchanges: Unfortunately, we do not offer direct exchanges at this time. If you wish to exchange an item for a different size, color, or style, simply follow the return process outlined above and place a new order for the desired item(s) on our website.

Damaged or Incorrect Items: If you receive a damaged or incorrect item, please contact our customer service team immediately at [insert email address] with your order number and a description of the issue. We will work with you to resolve the problem as quickly as possible, either by providing a replacement or issuing a refund.

Contact Us: If you have any questions or concerns about our Refund and Returns Policy, please don’t hesitate to contact our customer service team at info@fregaba.com. We’re here to help!

Thank you for shopping at Fregaba. Your satisfaction is our top priority.